|
Data: 31/10/2011
Technical Helpdesk Engineer
Job Location: Whitley Village, Coventry.
General:
- Provide Contacts with prompt technical assistance, and, complete and accurate resolution information where this exists.
- Record electronic details of all calls to improve the design, development and manufacturing process.
- Provide complete and accurate concern resolution information.
- Contribute to Right-First Time fixes, increasing Customer Satisfaction, and reduced Repeat Repairs / Visits.
- Timely escalation of cases (in accordance with client requirements).
Note:
- Dealers are required to carry out all appropriate diagnosis, including use of diagnostic tools, literature, on-line data sources, colleagues in the Dealership, before contacting the Dealer Technical Support HelpDesk.
- The DTS Engineer may also only recommend in some circumstances an alternative repair where it is believed the repair proposed by the Dealer is an ‘over-repair’ (Refer to Pre-Approval where appropriate).
- Resolve enquiries from Client Dealerships (and Client personnel) via a Communications system, primarily telephone / technical request (TR) methodology.
- Record data as required into a computer system.
- Request Field Engineer visits when determined by the Group Leader / NSC representative.
- Availability for up to 4 weeks of Field duty per year including overnight stays as requested.
- Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
- Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, etc) as determined by the Group Leader / Project Management.
- Write and circulate data to other Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary.
- Liaise with Dealership personnel at all levels.
- Liaise with Group Leader / Case Investigator / Hotline / FRED Engineers on Vehicle Case Histories, trends and analysis.
- Liaise with Client Engineers / Staff on all issues associated directly with Hotline obtaining clarification from the Group Leader / Project Management if required.
- Complete and provide information for Company documentation as necessary [Travel Expense Reports, Timesheets etc.].
- Participate in " hands on " technical vehicle evaluation.
- Accept the goal of attaining own Brand 5D qualification.
- Accept the aspiration of becoming Dual Brand 5D qualified pending opportunity / model launch.
Requirements or necessary qualifications:
The ideal candidate will have worked within a franchised dealership preferably at a senior level, for example senior technician / master technician. In depth technical knowledge of vehicle diagnosis and repair is essential. Brand experience would be preferable (Jaguar or Land Rover) Candidates must also have excellent verbal and written communication skills. Ability to speak a second European language would be advantageous.
If you are interested in this opportunity please send your CV with a brief covering note to:
Hannah Croger
MSX International
The Octagon
27 Middleborough
Colchester
Essex
CO1 1TG
hcroger(at)msxi-euro.com
Sito web: http://www.msxi.com/it/msxi/chi-siamo/lavorate-con-noi/europa/opportunita-di-carriera-in-europa/article/technical-he-1.html
Email: hcroger(at)msxi-euro.com
Pagina precedente
|
