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Data: 30/01/2013
Microsoft ricerca: Support Engineer
The Support Engineer is responsible for providing quality support with a high degree of customer satisfaction provide responsive and reliable technical solutions and information to Microsoft customers.
Responsibilities
• Provide telephone based and electronic support to customers by answering inquires and assisting customer incidents on a daily basis;
• Provide pre-emptive support through KB, technical articles and sample programs;
• Learn new technologies and train the team on new technologies;
• Uphold consistent processes and case handling standards according to service delivery guideline;
• Participate in projects that benefit the Customer Service & Support(CSS) Department;
• Provides limited mentoring on relatively limited topics to others;
• Reports software bugs, customer suggestions and customer incident information to product groups.
Nature & Scope
• The position of Support Engineer must provide direct contact from Microsoft to the customers via the MS hotline, Email and Internet service.
• The Support Engineer must be extremely accurate in the information and solutions provided to the customer.
• The Support Engineer must decide among other things how best to satisfy each customer’s needs in varying critical and non-critical situations.
• The Support Engineer must also maintain a high level of professionalism and quality when interacting with Microsoft customers.
• The Support Engineer is only responsible for managing his/her own time and functions.
Knowledge & Skills
• University Degree in Computer Science or Engineering or equivalent experience;
• At least 2 years working experience with SQL Server;
• Solid Knowledge of Microsoft products;
• Ability to learn new technology at a rapid pace;
• Solid problem solving skills Excellent;
• Korean & English communication skills;
• Preferred if she/he has experience of the following area: SQL Server BI (Business Intelligence);
• MCSE or MCDBA or MCSD certification.
Job ID: 96425 815444
Location: Korea, Republic Of, Seoul.
Per ulteriori informazioni è possibile consultare il seguente link.
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