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Data: 05/07/2013

Engagement with HR Leadership and Teams:
• Establish and maintain an effective engagement model aligned to the HR rhythm of the business (ROB) that includes Area HR Leadership Team (Area HRLT), Area HR Teams and other key stakeholders;
• Establish and maintain service quality commitments (standards) in agreement with HR partners at the Area and country level;
• Active member of Global HR Operations COE through sharing of best practices with other time zones/Areas.

Experience and Qualifications:
• 8 - 10 years related work experience, in multinational environment;
• Prior experience in consolidating HR operational work across geographies (shared services);
• Third-level education with relevant qualification in Operations, Human Resource Management, or Customer Service preferred;
• Prior experience and application in change management is a key attribute;
• Proven ability to communicate effectively and influence at all levels across the organization is essential;
• Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels;
• Ability to work effectively in a matrix and virtual environment and building strong relationships with stakeholders is essential;
• Strong problem analysis and solving skills, demonstrating ability to consider implications of complex problems and solutions and taking necessary actions to resolution;
• Proven track record of leading a team of individuals, regardless of formal reporting relationships, aligning team members towards a desired objective and high performance;
• Strong HR systems aptitude and sound knowledge of Microsoft Office Suite;
• Open to potential relocation.


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