Data: 04/11/2013
Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets and now part of the London Stock Exchange Group, provides a job opportunity in the Post Trade Technology Services area within the IT Service Operations team.
Main activities: • Management of customer issues acting as single point of contact; • Supervision and control of all processes and procedures managed by 3rd party IT outsourcers; • Check and verification of the batch phases; • Activation and management of the escalation procedure in case of incident; • First level assistance for customer issues; • Recovery activities for any call or problem on the ticketing system.
Candidate profile / Key requirements: • Fluency in English, both written and verbal; • Skilled in functional analysis, preferably with a background in Back Office; • Good knowledge in managing IT procedures; • Good knowledge of mainframe-based systems (familiarity with IBM’s z/OS operating system is considered plus); • Strong customer-oriented approach; • Availability to work in shifts.
Site: Milan.
Per ulteriori informazioni e candidature potete consultare il seguente link.
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