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Data: 27/12/2013
Booking.com research Credit Controller - German speaker.
The role:
As a Credit Controller you manage a portfolio of accounts. In this role you will be responsible for the Austrian market. You will ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently; through the development of sound working relationships both internally and externally.
Main responsibilities:
• Drive and monitor daily Credit Control activities (including debtor administration);
• Contact customers regarding overdue accounts to settle balances immediately in full;
• Monitor overdue debtors, identify and action significant collection risk issues and minimize overall DSO;
• Communicate proactively and clearly with internal and external customers on significant issues to indicate progress and to resolve issues;
• Ensure that allocation issues are handled satisfactorily by working closely with the Cash Team;
• Actively note and document customer payment issues and communications;
• Be proactive in increasing the number of accounts that pay by Direct Debit, where available;
• Perform in accordance with business policy and procedures;
• Handle ad hoc issues and projects, whenever required.
Requirements:
• Minimum of 1 year previous experience from collections or credit control is a plus;
• Native level German and fluent English speaker;
• Excellent communication & interpersonal skills (in all levels of business);
• Strong negotiating skills – Able to negotiate assertively when required;
• Strong time organisational and management skills;
• Analytical - Able to identify risks;
• Ability to work independently as well as in a team – Strong team player;
• Advanced knowledge of Excel.
For more information and applications please consult the following link.
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