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Data: 21/01/2014
• Demonstrates general knowledge of hardware and software products and problem solving/troubleshooting skills.
• Excellent ability to work in a team environment and across organizational boundaries, as well as to handle multiple projects, and coordinate with outside vendors.
• Ability to prioritize workload, balance conflicting demands and a willingness to work extended hours in support of time-critical projects, taking personal ownership and accountability to meet deadlines and achieve agreed-upon results.
• A strong customer orientation and proven ability to deal with staff calmly in a high work stress environment,
• Ability to effectively liaise with product and service vendors, such as Lenovo, SITA, etc.
• Good communication and presentation skills - both verbal and written.
Ability to work in a multicultural environment and under the highest ethical standards.
Required Competencies
• Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements.
• Information Systems Knowledge - Aware of the primary uses of technology by customers, Possesses a basic understanding of the strategy, structures, processes and procedures of the enterprise in its relationship with the business and its activities.
• Foundation Architecture Knowledge - Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware.
• Risk Management - Reduces risk by solving day-to-day problems as they arise.
• Business Process Knowledge - Defines routine, integrated processes.
• Network Technology Knowledge - Applies and interprets the fundamental principles of network technology.
• Product/Service Performance Analysis - Understands the fundamentals of system performance administration.
• Client Orientation - Able to establish partnership based working relationships with internal/external clients. Demonstrates independence, initiative, and autonomy in addressing clients' needs.
• Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Able to research and draft quality written materials or review adherence of written materials prepared by others to administrative requirements. Able to mentor and guide, and organize learning activities within area of assigned responsibilities.
• Business Judgment and Analytical Decision Making - Able to use analytical, problem-solving skills and resourcefulness to make informed and practical decisions to carry out own work . Able to advice on information usage and storage, and policies in the area of assigned responsibilities.
For more information and applications please consult the following link.
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