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Data: 17/12/2014
EURES Portugal Vacancy ID: 4889818
Mansione: Italian Supervisor for lastminute.com
Vacancy ID: 4889818
Title:Italian Supervisor for lastminute.com
Number of posts: 1
Description: Italian Supervisor Teleperformance Portugal is a part of the Teleperformance group, worldwide leader in Customer Experience Management.
What will your position be? The Supervisor is a Team Leader for a team of 15 Sales Customer Service Representatives, being responsible for his team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/hers team, training and manage them on a day-to-day basis.
Main Responsibilities:
•Ensuring the team’s development, monitoring and evaluation;
•Motivating the team;
•Managing the team daily, according to internal policies;
•Ensuring the accomplishment of the Key Performance Indicators;
•Developing action plans for continuous improvement.
Who are we looking for?
•Native/near native Italian speakers (mandatory);
•Fluent in English (mandatory);
•Minimum 2 year experience managing contact center Sales Customer Service Representatives’ teams (preferable);
•Travel industry knowledge (preferable);
•Microsoft Office knowledge;
•Sales driven and ability to motivate the team members;
•Ability to make decisions under high levels of stress;
•Availability to work from 08:00 to 20:00 from Monday to Sunday. Our Offer
•Fixed-term, renewable contract;
•Excellent work opportunity in a leading multinational;
•Stable work and career progression; •Free organized sport activities and events;
•Relocation and integration program for foreign applicants
•Flight reimbursement
•Accommodation
•Language course
Required languages: Italian-fluent, English-good
Requirements
Education skills required: Higher Technical Training
Professional qualifications required:Yes
Experience required:None required
Driving license required:No
Scadenza:31/01/2015
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