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Data: 26/01/2013
Burberry ricerca le seguenti figure professionali:
• Assistant Department Manager Mw, Knightsbridge
Through your passion for your product area and drive to deliver exceptional service you will assist the Department Manager to manage the Menswear department within the store. You will guide the team to deliver an iconic customer experience. With the Department Manager you will be responsible for the efficient running of the department and will support the senior store management team in the running of the store.
Key responsibilities:
• To assist the Department Manager in leading a high performing customer facing and service orientated department;
• To ensure that all customers serviced in the department are given the full Burberry Experience in line with brand strategies. In order to achieve this you will need to ensure that your team are fully trained;
• Drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc...;
• In the absence of the Department Manager communicate effectively with relevant merchants for the department;
• Be considered a specialist of and an ambassador for the department’s product category;
• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team;
• Leverage your Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop your team to achieve the highest quality of customer profile capture with every transaction;
• Ensure that employees have sound product knowledge and are aware of company policies and procedures;
• Drive digital agenda and ensure employees are driving digital sales;
• Assist the Department Manager in planning the department in accordance with trading requirements, ensuring that customer traffic and demand can be met with the right employees at the right time;
• Assist in recruiting, on-boarding, developing and retaining talented employees within the department;
• Assist the Department Manager in carrying out monthly development plans and annual reviews for all members of the department;
• Cascade company communications to all members of the department and lead by example when embracing brand messages;
• To ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business;
• To uphold and communicate the company culture. Bring to life Burberry’s core values – Protect, Explore, Inspire.
The ideal candidate will have:
• Proven strong performance within a store/concession supervisory/management role in a high volume and high turnover environment;
• Relevant experience in relation to the departments product category;
• Technical proficiency with SAP and MS applications;
• Passion for technology and proven ability to embrace new technology;
• Ability to demonstrate excellent people management skills;
• Strong verbal and written communication skills;
• Proven ability to increase sales and profitability;
• Demonstrate sound commercial and brand awareness;
• Proven ability to drive and maintain exceptional customer service standards;
• Ability to be flexible and adapt to change.
• Assistant General Manager, Naples
The Role
• Make the most effective use of space and stock available to the store by maximising sales and minimising wastage of resources;
• Train staff in selling techniques and product knowledge to ensure that there is an effective selling team within the store;
• Work closely with the Store Manager and the Buying team to provide effective feedback, ensuring that popular selling lines are replenished on time];
• Show awareness of competitor activity and communicate this to the team in regular meetings;
• Ensure that development plans are performed with all team members each month;
• Recruit high calibre staff and manage their induction and performance effectively.
The ideal candidate will have:
• Retail management experience, preferably for a luxury retailer;
• A commercially driven attitude and passion for the luxury sector;
• Assertive and sales target driven attitude;
• Fluent english skills.
Due to the international demographics of our customers, a second language will be highly regarded.
From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please apply with a CV and covering letter, stating your salary details and notice period.
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