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Data: 29/06/2013
Tommy Hilfiger ricerca: Assistant Storemanager Lelystad.
About the Company
As one of the world’s leading premium lifestyle brands, Tommy Hilfiger delivers superior styling, quality and value to consumers worldwide. The brand celebrates the essence of Classic American Cool and provides a refreshing twist to classic, American fashion. Since 1985, the Tommy Hilfiger Group has become a €3 billion worldwide apparel and retail company by offering consumers a breadth of beautifully designed, high quality products including men’s, women’s and children’s apparel, sportswear, denim, and a range of licensed products such as accessories, fragrances and home furnishings. The brand can be found in leading department and specialty stores, as well as in its own expanding network of freestanding retail stores around the globe. The Company currently distributes its products in over 65 countries, including North America, Europe, Central and South America and Asia Pacific, and operates over 900 retail stores around the world.
Department Information
The Assistant Manager’s primary function is to assist the Store Manager and in managing all personnel, product and merchandising functions, business processes and results for his/her store The Assistant Manager directs and motivates the store team to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained. The Assistant Manager’s goal is to maximize employee productivity, ensure compliance and consistent execution of company Policy & Procedures and established Best Practices, and create an environment which champions customer service and is results-driven. The Assistant Manager assists in the training and development of Employees.
Position Description
Delivering Business Results:
- Articulate Corporate mission and business goals within the store. Support corporate expectations and systems. Follow up to ensure proper execution of company initiatives and provide feedback to Store Manager, as needed.
- Partner with store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Execute and model Company Policies & Procedures and established Best Practices in Human Resources, Customer Service, Store Operations, Product Management, Loss Prevention, and Point of Sale.
- Achieve Company standards/goals for personal sales results: Sales v. budgets, Sales per Hour and Units per Transaction.
- Respond to and communicate with the Store Manager on all competitors, community information that could impact Company business.
- Identify opportunities to grow the business or improve performance. Collaborate with others to improve business performance.
- Participate in and weekly management meetings and other staff meetings.
• Managing Customer Service:
• Managing Product:
• Managing Store Operations:
- Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met.
- Analyze store level reports and create action plans to improve results.
- Effectively communicate with the SM regarding day-to-day operational issues of the store.
- Assist store audits to ensure store is complying with all Company Policies and Procedures.
- Communicate with staff daily at morning Meeting.
- Individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. Hold One Minute Meetings at the end of employees’ shifts; summarize their performance results, provide constructive feedback and recognition.
- Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
- Ensure store has all the necessary tools (e.g. supplies, resource binders, etc.).
• Managing Human Resources:
- Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
- Work with the SM to build bench strength for key positions, including possible successors.
- Ensure that all Employees are properly oriented into the Company and trained in their role. Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
- Assist the SM in the training and development of Employees. Ensure that all Employees are properly oriented into the Company and trained in their role. Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
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