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Data: 29/06/2013
- Provide clear direction and follow-up while monitoring progress of Employees, to ensure timely and effective completion of assignments. Implement non-management division of responsibility. Assist Store Manager in defining workload for non-management staff.
- Provide detailed feedback regarding Employee performance to the SM in order to ensure unsatisfactory performance and policy violations by Employees are addressed through the corrective action process.
- Assist the GM/SM in diagnosing, developing and reviewing the performance of staff and conducting bi-annual performance reviews. In the absence of the Store Manager the Assistant Manager must be able to effectively manage the store under any circumstances.
Position Requirements
Teamwork: Minimum 4 years of progressively responsible Retail experience. Minimum 1 years management experience in the service or retail industry. Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer. Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required. Good knowledge of Dutch and English language! Knowledge of other languages is an advantage.
- Maintain respect and work well with others.
- Communicate honestly, openly and constructively.
- Recognize and celebrate the contributions and achievements of others.
- Respect and value individual differences and use them productively to develop creative group solutions.
- Give feedback that promotes positive behavioral change.
- Resolve ongoing conflicts and unproductive disagreements.
- Create energy and excitement around shared goals and values.
- Demonstrate a desire to help or serve external and/or internal customers.
- Act with integrity.
• Team Building:
- Build team commitment.
- Encourage an atmosphere of open communication and interact effectively with others through listening, understanding, responding, constructive and honest feedback and consensus building.
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Create an environment of trust and respect.
- Set high standards and reasonable expectations for others.
- Encourage others to take action in difficult circumstances.
- Successfully broaden others’ knowledge and teach new skills.
• Agility:
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
- Take on additional assignments and work when needed.
- Make commitments and decisions on available information even under stressful and changing conditions. Maintain adaptability and a positive point of view in the face of change.
- Maintain alignment between people, processes and technology.
• Results-Orientation:
- Set challenging but obtainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
- Consistently meet or exceed objectives.
- Act with confidence.
- Coordinate appropriate action plans while considering consequences and budget decisions.
- Organize people and tasks with sensitivity to time constraints and resource availability.
- Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
- Maintain a sense of urgency.
Per ulteriori informazioni potete consultare il seguente link.
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